Limited pharmacy options. Provider workflows that were hard to customize. Patient journeys split across tools. Data living in too many places. Every new idea meant another workaround, vendor conversation, or roadmap request.
Thimble V1 gave operators the foundation.
Thimble V2 opens it up.
After thousands of improvements across pharmacy, providers, patients, refills, subscriptions, data, and operations, Thimble Hub is now faster, more flexible, and easier to build around your business.
// LAUNCH
Thimble V2 is live
Thimble V2 is a more flexible operating layer for telehealth brands that want more control over how their business runs.<br><br>Your pharmacy relationships, provider network, patient experience, refill logic, subscription flows, and operational data can now work together inside one hub.<br><br>Less vendor lock-in. Fewer workarounds. More room to operate on your terms.
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Own your pharmacy network
Route prescriptions around the way your business actually works.<br><br>Send different products to different pharmacies. Route by state, product, protocol, availability, fulfillment preference, or patient need. Keep the pharmacy relationships you trust, add new ones when needed, and build routing logic around your operation.<br><br>More pharmacy control, without being forced into one closed network.
Build around your providers
Your clinical workflow should not have to bend around your software.<br><br>Bring your own providers, use ours, or run a hybrid model. Thimble supports consults, prescriptions, follow-ups, refills, renewals, and care continuity around the way your team operates.<br><br>Need a specific provider group added? Thimble can support that too, free of charge.
Design the patient journey end to end
Most churn does not happen because patients stop needing care.<br><br>It happens because the journey breaks.<br><br>The intake is confusing. The refill flow is too manual. The patient does not know what happens next. The subscription lapses. The brand loses the relationship.<br><br>Thimble V2 gives operators more control across the full patient lifecycle: discovery, intake, onboarding, consults, prescriptions, refills, subscription recovery, and retention.<br><br>Built-in tools help automate refills, reactivate lapsed subscriptions, reduce support burden, and give patients the self-serve experience they expect.
Keep your data in one place
Your team should not have to chase patient context across pharmacy portals, provider systems, spreadsheets, support tools, and disconnected dashboards.<br><br>Thimble brings patient records, order history, prescription status, refill activity, clinical context, subscription status, and operational data into one hub.<br><br>See what is happening. Act faster. Make better decisions without piecing the operation together manually.
Go custom without rebuilding from scratch
Thimble sits between your brand and the vendors that power your operation.<br><br>Pharmacies, providers, payment tools, support systems, marketing flows, data tools, and internal workflows can all connect around one operating layer.<br><br>Add vendors. Replace vendors. Test programs. Change fulfillment logic. Expand into new states. Launch new product lines. Improve the patient journey.<br><br>More of the flexibility of a custom telehealth stack, without rebuilding every time your operation evolves.
// ONE HUB
Fewer workarounds. One hub.
V2 is about control.<br><br>Control over pharmacy routing. Provider workflows. Patient journeys. Refills and subscriptions. Data. Vendors. The way it all fits together.<br><br>Thimble Hub is built for operators who want to move faster, own more of the patient relationship, and build telehealth programs on their own terms.
Reply and tell us what you will build first →We are just getting started.
Greg
Thimble Hub
// SHIP THIS, FASTER
Building a telehealth brand?
Step inside Thimble V2 and see what’s now yours: pharmacy, providers, patient journeys, and data, all under your roof.
